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TAR [message #150992]

Mon, 12 December 2005 08:58

Functionalconsultant
Messages: 8
Registered: November 2005
Location: US

Junior Member

Pls throw some light on TAR? How it is useful for functional consulatant? What does "TAR RESOLVE" means?

anything related to this will be helpful...

thanks

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Re: TAR [message #150998 is a reply to message #150992]

Mon, 12 December 2005 09:37

David.K.Dickson
Messages: 413
Registered: October 2005
Location: Surrey, England

Senior Member

A TAR is a Technical Assistance Request but Oracle are in the process of changing the name to SR which is a Service Request.

As a functional consultant, you may encounter a problem with the applications, where they do not perform as you expect. After researching the problem (here and on MetaLink) you can raise a TAR through MetaLink. Somebody will normally respond on the same business day, even for priority 4 problems.

When Oracle Support have given you an answer, or raised a BUG, they (or you) can mark the TAR as "Resolved" which means that no further action is required from you or from Oracle Support.

HTH

David.

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